Frequently asked

Clear answers.
Better decisions.

Understand how requests, approvals, fees, shipping, personal shopping, and on-the-ground assistance work before you begin.

01 / Overview

Getting started

What is Shoppin?+

Shoppin (shoppin.co.in, run by Thinkorporation Tech Pvt Ltd, Hyderabad) is your personal shopper and assistant in India. We shop for you or assist in your tasks when you are not able to. Our service operates worldwide. You tell us what you need on WhatsApp and a real person handles it from start to finish.

Is Shoppin the same as the "Shoppin" app?+

No. We run only at shoppin.co.in and on WhatsApp at +91 88856 29392. We have nothing to do with shoppin.app or any other app using a similar name. Please check you're on the right site before you pay anyone.

Who uses Shoppin?+

Any individual who needs shopping assistance or task assistance irrespective of location. Our most frequent clients are NRIs, people in one Indian city who need something done in another city or from abroad, foreign buyers of Indian products, and companies that need gifting, supplies, or sourcing.

How do I start?+

Send us a WhatsApp message with what you need: links, photos, a list, or just a description. We'll reply with the feasibility. Once you approve it and pay, we get to work. You'll see updates and photos on WhatsApp the whole way through.

Which cities do you cover?+

We deliver across India, including tier-2 and tier-3 cities. Store visits and video shopping are available across major Indian cities (including Hyderabad, Mumbai, Delhi NCR, Bangalore, Chennai, Kolkata, and more). Anywhere else, ask us and we'll tell you if we can arrange it.

When are you open?+

WhatsApp support is available every day from 8:00 AM to 12:00 AM IST. In-store shopping (within India) operates every day from 9:00 AM to 9:00 PM IST. Messages sent after hours get answered first thing the next morning.

02 / In-Store & Online

Personal shopper

What can you buy for me?+

Almost anything from Indian shops, markets, and brand stores, or from websites like Amazon, Flipkart, Myntra, Nykaa, and Meesho. We can also buy from stores in the USA, UK, and UAE and ship to you.

Can you buy from more than one store in one order?+

Yes. Send us the product links or details. We buy from each store, collect everything in your lockbox, and ship it to you in one parcel.

How does video shopping work?+

You book a slot and your shopper calls you on video from inside the store. You look around, ask them to show you items, and decide in real time, much like being there yourself. Popular for saris and lehengas, jewellery, wedding shopping, and handloom.

Can you go to local markets and small shops?+

Yes. Laad Bazaar, Begum Bazaar, Chandni Chowk, and weavers' clusters are all places we can go. Local markets often have the most unique items, and your shopper will bargain for you.

What can I buy at local markets through you?+

Clothes, jewellery, home décor, gifts, handmade items, spices, and other one-of-a-kind things you won't find online. Your shopper goes to the market in person and shows you what's there over video.

Can I shop on Indian websites if they don't ship abroad?+

Yes. Order on the site and use your free Shoppin address in India as the delivery address. We receive the parcels, check them, repack them, and send everything together.

What's the lockbox and how long can my items stay?+

The lockbox is your free storage space at our Hyderabad warehouse. It's free for 30 days after your first item arrives, then ₹50 a day. Take your time collecting orders from different stores, then ship them together to save money.

Do you inspect and repack online orders?+

Yes. When parcels arrive at your Shoppin address, we check each item, send you photos, and repack everything safely for shipping abroad.

Will you check items before shipping?+

Yes. We check every item and send you photos. If something's damaged or wrong, we'll tell you and handle the return with the seller before anything leaves India.

Can you return or exchange something I bought through you?+

Yes, as long as the store or website allows returns. We handle the whole thing for you. Store return rules still apply, so if a store doesn't accept returns, we can't return it either.

03 / On-The-Ground Help

Personal assistant

What can a personal assistant do for me?+

A personal assistant handles on-the-ground tasks such as local errands, family and elder support, document collection, property visits, gifting coordination, tailoring pickups, appliance repairs, and general concierge services.

Can you send a gift to my family on their birthday or anniversary?+

Yes. Cakes, flowers, hampers, and personalised gifts can arrive on the day, with a video or photo of the delivery if you'd like. We can also handle festive gifts for Rakhi, Diwali, Karwa Chauth, and weddings.

Can you personalise a gift?+

Yes. We can engrave it, add a personal handwritten message, or gift-wrap it before delivery.

Can you look after my property in India?+

Yes. We do site visits with live video, check on tenants, collect rent follow-ups, supervise repairs and construction, keep an eye out for encroachment, and pay bills. Visits can be one-off or on a regular schedule.

How often can you visit my property?+

As often as you need: regular visits (for example, monthly) or one-off visits when something comes up. Every visit comes with photos or a live video call.

Can you help with documents?+

Yes. Encumbrance certificates, property papers, affidavits, college transcripts, degree certificates, and collecting and couriering documents. We handle the running around. Anything that must be done in person or needs a licensed professional, we arrange with the right professional.

Can you help my parents?+

Yes. We can help with technology support, grocery and medicine runs, getting to doctor's appointments, paying bills, and setting up phones or devices. You'll get updates on WhatsApp.

Can you do tailoring?+

Yes. Alterations and custom stitching, with pickup and delivery. You can share your measurements online, or we can arrange home measurements in supported cities.

How do you take measurements for tailoring?+

Either fill in our online measurement form, or book a home visit and an expert tailor will measure you there.

Can you get my appliances repaired?+

Yes. Tell us what's wrong. We'll pick up the item, get it fixed by a trusted technician, and return it to you, with updates along the way.

Do you offer concierge services?+

Yes: travel bookings, restaurant reservations, errands, shopping, and other personal or work tasks.

04 / Corporate & Bulk

CS & Business services

How do we get started on a business order?+

We start with a short call or meeting to understand how much you need, your budget, and your deadline. Then we send you a plan and a quote.

What are the business plans?+

We offer flexible project-based solutions as well as monthly retained Infinity business plans with discounted service fees and dedicated account management.

Do you do corporate gifting?+

Yes. Custom-branded hampers for festivals, onboarding kits, client gifts, and events. We handle single orders and bulk orders, with delivery across India and abroad.

Is there a minimum order for corporate gifts?+

No. We take single orders and bulk orders.

Can you deliver bulk orders on a set date?+

Yes. Pick any date and we'll plan the delivery around it. We deliver corporate gifts, documents, supplies, and raw materials. Dangerous goods are the only exception.

Can you keep our office pantry stocked?+

Yes. We refill snacks, drinks, and cleaning supplies weekly, every two weeks, or monthly, with one GST invoice each month.

Can you source raw materials for our business?+

Yes: packaging, fabrics, food ingredients, and other supplies. We can also rush orders when you need them urgently.

Can you source décor for corporate events?+

Yes. We source decorations to match your theme and budget, and work with your event planner so everything arrives on time.

Can we combine several services into one package?+

Yes. For example, gift hampers, pantry refills, and concierge help can all go into one custom package.

Do you cover smaller cities?+

Yes. We deliver across India, including tier-2 and tier-3 cities.

05 / Manufacturing & Export

Sourcing & export

What is a sourcing agent?+

Someone who finds reliable suppliers in India, negotiates prices, checks quality, and handles export shipping for you.

Can you source products from India for export?+

Yes. We find suppliers, negotiate prices, arrange samples and prototypes, run factory checks and quality checks over video, sort out export paperwork, and handle shipping. We work with individual sellers, D2C brands, Amazon and Shopify sellers, and large companies.

What products can you source from India?+

Textiles, spices, food and drinks, Ayurvedic herbs, grains, marble and building materials, machinery, pharmaceuticals, and custom-made products.

Can you suggest products worth exporting?+

Yes. We can share what's selling well and suggest products with good export potential.

Can you make custom products or prototypes?+

Yes. We can have a sample made to your design before full production starts.

Can I see a sample before placing a bulk order?+

Yes. We ship samples to you abroad so you can check them and approve before full production begins.

How do you check quality?+

We visit factories, inspect products, and have them tested. You can watch it all live on a video call.

Can you check a factory I've found myself?+

Yes. We can inspect any factory, whether we found it or you did.

Can you help with export paperwork?+

Yes. We help you get the certificates and documents your destination country needs for export.

How do you handle export shipping?+

We take care of packing, freight forwarding (booking cargo space), customs clearance, and tracking. We ship to most countries.

Can you combine orders from different suppliers into one shipment?+

Yes. Combining shipments lowers your shipping costs.

What if I'm not happy with what arrives?+

We'll work with you and the supplier to fix it. That could mean a replacement, a corrected batch, or a different supplier.

06 / Costs & Terms

Pricing & payments

How much does Shoppin cost?+

You pay three things: a booking fee, a service fee, and actual shipping or delivery costs. 18% GST applies to our fees. You get the full breakdown before you pay anything. See our pricing page.

Is the booking fee refundable?+

The booking fee pays to allot an Operations Head to handle your request; it is non-refundable. Note: The booking fee is adjusted in the final total bill after booking completion.

Do you have plans for people who order often?+

Yes. We offer membership plans (including our Infinity tier) that provide lower service fees, dedicated priority assistance, and included storage. If you order about once a month or more, a plan usually works out cheaper. See our membership plans for full details.

Do I pay before or after shopping?+

Before. You pay for the products and shipping upfront, once you've approved the quote.

How do I pay?+

UPI, Razorpay (international cards accepted), bank transfer, or Western Union. Payment gateway charges may apply. We also accept UPI for NRIs with international numbers.

What if the price changes after I've paid?+

If the price goes up at the store, we'll check with you before buying. If it comes down, we refund the difference or keep it as credit for your next order, whichever you prefer.

Can Shoppin pay for me and I pay back later?+

For customers we already know, we can cover up to ₹10,000 in urgent cases. Please ask us first.

Can I get a GST invoice?+

Yes. Share your GSTIN when you place the order and we'll issue a GST invoice.

07 / Global Logistics

Shipping & customs

Which countries do you ship to?+

Most countries, including the USA, UK, Canada, Australia, UAE, Singapore, and Europe. We ship globally to wherever international couriers operate.

How long does international shipping take?+

Usually 3 to 7 working days by express courier once your parcel leaves us. Economy shipping takes longer and costs less. Customs checks can add a few days.

How much does shipping cost?+

It depends on weight, size, and where it's going. Shipping companies charge on whichever is higher: the actual weight or the volumetric (size-based) weight. We compare carriers and quote you the best option.

Who pays customs duty?+

The person receiving the parcel pays any customs duty and taxes in their country. We fill in the paperwork correctly so clearance goes smoothly.

What can't I ship?+

Liquids, perishable food, fireworks and other dangerous goods, cash, gold and precious stones, seeds and plants, e-cigarettes, and anything banned by international couriers. If you're not sure about an item, ask us first.

Can you send homemade food, pickles or sweets?+

Some packaged, sealed, and labelled food items are eligible for select countries. Tell us what you want to send and where, and we'll confirm feasibility.

Can you ship medicines?+

Yes, if you send the right documents: a prescription in English, a doctor's certificate, the commercial bill with the patient's name, and a passport copy. Limits: 1 kg per batch, a maximum 3-month supply, and no liquids.

Is my parcel insured?+

Basic courier cover is included. For expensive items, ask us about extra transit insurance before shipping.

How do I track my order?+

We send the tracking number, expected delivery date, and packing photos directly on WhatsApp.

Why is my order late?+

Once payment and the delivery address are confirmed, we ship quickly. After that, customs checks, public holidays, and bad weather can cause delays. We keep you updated on WhatsApp and follow up with the courier for you.

08 / Peace of Mind

Trust, cancellations & support

How do I know Shoppin is real?+

We're a registered company, Thinkorporation Tech Pvt Ltd, based in Hyderabad. Every order has a written quote, a GST invoice, and photos at each step. You can speak with our team anytime.

Is my information safe?+

We only use your details to complete your order, and we never sell them. See our Privacy Policy.

Can I cancel an order?+

You can cancel for free before we buy anything. Once we've made the purchase, the store's return rules apply. Once a parcel has shipped, it can't be cancelled.

What if something arrives damaged?+

Message us within 48 hours of delivery with photos and the unboxing video if you have one. We'll take it up with the courier or seller and work towards a claim.

How do I contact you?+

WhatsApp or call +91 88856 29392, or visit our Contact page.

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