FAQ's
Please reach us at support@shoppin.co.in if you cannot find an answer to your question.
Personal Shopper
A personal shopper is a shopping professional who helps customers make purchases. They may assist through live chat, calls, email, or in person, to gain a better understanding of the customer’s personal styles and tastes and they also process shopping orders, deliveries, and returns of purchased goods. Personal shoppers usually have a thorough knowledge of trends and are experts in local specialities.
Personal shopping is a great way to take the stress out of shopping and can help you find your needs, whether you’re shopping for yourself or someone else. You can also usually find better deals and the latest trends online availing them.
Benefits:
Personalized Recommendations for you
Price Negotiations
Virtual shopping experience via video calling
Time Saving
Order Status and Returns
- Tell us what you need– Any product, any store.
- Shop via video call– We visit the store, video call from in-store and help you pick.
- Secure payment– Pay easily, and we’ll handle the purchase.
- Worldwide shipping – Get it delivered to your doorstep!
Virtual shopping experience is video call from in store that allows you to shop in real-time from your favorite stores. Our personal shopper visits the store, shows you products via video, and helps you make purchases as if you were there in person.
Our chat timings are from Mon-Sun 8 am – 12 am IST. If your request is urgent, do give us a call at +91-8885629392
Our service is available in all cities across India.
Personal shopping hours are Monday through Sunday from 9:00 AM to 9:00 PM IST (subject to the working hours of the stores).
A lockbox is a special P.O. box address in India dedicated to collecting customers’ products.
We provide free lockbox storage to hold your purchases for upto 30 days. A charge of INR 49 per day is applicable after the period of 30 days.
Note: The 30 day period starts from the arrival date of the first ordered product into the lockbox.
Yes, though there are a few prerequisites that need to be fulfilled before shipping your package of medicines internationally:
A medical certificate that is issued within 3 months of the shipment date with the name of the patient.
A Prescription of the medicines with the medical names in English within 1 month of the shipment date. (we can help with that)
A receipt/bill of the medication purchase with patient’s name within 1 month of the shipment date. (we can help with that)
Passport copy of the patient/receiver with the name same as the prescription.
Medicine shipments can only be sent in 1kg batches.
No liquids allowed.
A maximum of 3 months course can be shipped which is cross-checked with prescription.
For ayurvedic medicines, an NOC (no-objection certificate) from Ayush department, a subdivision of the Ministry of Health and family welfare of India is required. (we will obtain this)
Medicine shipping cost is 5000 per kg.
Pre-paid online orders can be placed on e-commerce websites like Amazon, Flipkart to our local Indian address (we will provide the details) where it will be stored in a secured lockbox. Our executives will inspect, repack the orders and include it in the shipment box.
- Send us a product name/photo/link and the country you wish to get the products
- Our executives will make a purchase on your behalf from multiple stores/websites in the particular country.
- Our executive will get it delivered to our warehouse in the foreign country where our executives will carefully inspect the condition of all goods, share necessary photos and process returns if applicable.
All the goods from different stores of your choice are consolidated & packed. - From our warehouse, we will schedule international shipping to India using major courier agents. Once it reaches India, we will assist with the customs clearance process if applicable.
Yes, we can make the advance payment for shopping on your behalf. Maximum amount payable by us is INR 10000.
We prioritize customer satisfaction. If an issue arises, we’ll work with you to resolve it, including exchanges or returns if applicable.
Bazaar shopping involves our personal shopper visiting local markets and bazaars in India to purchase clothing, jewelry, home décor, gifts, handcrafted items, spices, and other unique goods typically found in Indian bazaars.
Yes, you can provide a detailed list, including descriptions or pictures, and our shopper will find the closest match for your request.
Personal Assistant
A personal assistant helps with daily tasks such as errand running, managing property issues, handling documentation, and more, saving you time and effort.
Simply share the package details and pickup/drop-off addresses with us, and we'll handle the rest. For example, on your special occasion, we can shop and deliver cakes/flowers from a brand/vendor of your choice.
Yes, we provide courier tracking details for every shipment to keep you updated.
We can ship most items, including personal belongings, gifts, and documents. Restrictions apply to prohibited items like liquids or perishables. Please check Prohibited Items below for a complete list.
LIST OF PROHIBITED ITEMS FOR INTERNATIONAL SHIPPING
- Live Stock and its Articles
- Activated SIM cards
- Air guns, replica, and imitation firearms
- Alcohol/tobacco/drugs/poisonous goods
- Animal Raw Skins/Furs
- Antiques (objects over 100 years old)
- APO (Army Post Office) / FPO (Fleet Post Office)/DPO (Diplomatic Post Office) Addresses
- Arms & Ammunitions
- Asbestos
- Biological Substance, Category B
- Bullion (of any precious metal)
- Contraband including, but not limited to, illicit drugs and counterfeit goods
- Corrosive items (acids, chemicals)
- Aluminum chloride
- Caustic soda
- Corrosive cleaning fluid
- Corrosive rust remover/preventative
- Corrosive paint remover (Nail Polish)
- Acid (Hydrochloric acid, Nitric acid, Sulphuric acid, etc.)
- Cremated or Disintegrated Human Remains
- Currency, Cheques, Bullion, Payment Cards, Traveler Cheques, Stamps
- Dangerous goods and Hazardous material prohibited or restricted by IATA /ICAO and other Government or Regulatory Agencies
- Dry Ice
- Drugs
- Cocaine
- Cannabis resin
- LSD
- Narcotics
- Morphine
- Opium
- Psychotropic substances, etc.
- Edible Oils
- De-oiled groundnut cakes, Fodder, and Rice bran
- Electronic cigarettes
- Endangered species/plants and its parts under CITES (Convention on International Trade in Endangered Species of Wild Fauna and Flora)
- Explosives (arms, ammunition, fireworks, flares, gunpowder, airbag inflators)
- Fire extinguishers
- Fireworks and Other items of an incendiary or Flammable nature
- Flammable items (firecrackers, oil cans, adhesives, paint cans)
- Gambling devices, lottery tickets
- Gold, Silver, Platinum, Articles of Gem & Jewelry
- Gases compressed, liquefied or dissolved under pressure
- Hazardous Waste, including but not limited to Used Hypodermic Needles and/or Syringes or Medical waste
- High capacity batteries such as car batteries, generator batteries
- Human and Animal Embryos
- Human and animal remains, including ashes
- Human Corpses, Organs, or Body Parts
- Hunting (animal) trophies
- Indian Postal Articles
- Industrial Diamonds
- Ivory and ivory products
- Ketamine and other Drugs of Illegal Narcotics (contraband) and Psychotropic substances
- Knives
- LEDs, LCDs, plasma, OLED, and any kind of television screens
- Letter of Credit/Bill of Lading
- Liquid Chemicals and other liquid products
- Lottery tickets and gambling devices where prohibited by law
- Machinery parts containing oil, grease, fuel, or batteries
- Magnetized material
- Marijuana, including Marijuana intended for medical use
- Meat and Edible Meat of all kinds
- Narcotic drugs and Psychotropic substances
- Negotiable Items or documents
- Negotiable Currency - Bullion, Money, Fake/Dummy/Collectable Cash, Payment Cards, Traveler Cheques, Passports, IDs, Stamps
- Oxidizing substances and organic peroxides
- Solids such as Fertilizers, Dyes, Bromates, Chlorates, Nitrates, Perchlorates, Permanganates, Peroxides, Weed killers, Insecticides
- Plants and plant material including Seeds and Cut Flowers
- Pornographic material
- Precious, semi-precious metals or stones in any form including bricks
- Radioactive material
- Fissile material (Uranium 235, etc.)
- Radioactive waste material
- Thorium or Uranium ores, etc.
- Sand/Soil and Ores
- Sandalwood and its oils
- Sea shells, including polished sea shells and handicrafts
- Special Chemicals, Organisms, Materials, Equipments & Technologies (SCOMET) items
- Sword
- Toner (Photocopier)
- Toxic and infectious substances
- Arsenic, Beryllium, Cyanide, Fluorine, Hydrogen Solenoid, Mercury, Mercury salts, Mustard gas, Nitrobenzene, Nitrogen dioxide, Pesticides, Poisons, Rat poison, Ebola, Foot and mouth disease
- Environmental, clinical and medical waste
- Wet Ice (Frozen Water)
- Wood and wood pulp/products.
Delivery typically takes 3–7 business days, depending on the destination and the shipping speed type opted.
Absolutely! Share your preferences, and our assistants will purchase, wrap, and deliver gifts to your loved ones.
Yes, we offer customization options such as engraving, personalized messages, and more.
We provide site visits, tenant management, documentation support, encroachment monitoring, and construction supervision. All the services include video calling for real time updates.
Visit frequency depends on your request. We can schedule regular inspections or ad hoc visits as needed.
We assist with property deeds, affidavits, ID applications, ECs, college certificates and more.
We handle alterations, custom stitching, designing and measurements for clothing, picked up and delivered to your doorstep.
You can share your measurements online via a form we will provide or schedule an in-person measurement session at your home.
Certainly! Here are the general requirements we need from you to receive transcripts(sealed and original) and other certificates from your institution. Please note these may vary according to the respective institution’s policies.
1) Soft copy of all college transcripts
2) Soft copy of the college degree
3) Institutional certificate (if you wish to courier to a foreign institute)
4) Authorization letter with the assigned agent’s name to collect the documents on your behalf.
5) Soft copy of the Consolidated memo.
6) Soft copy of the provisional certificate.
Share the appliance details and issue with us, and we’ll pickup the item and schedule a repair with trusted technicians.
Absolutely! We specialize in assisting clients abroad with tasks like courier, property management, gift deliveries, and documentation in India.
Business Services
Yes, we create customized gift hampers based on your preferences, themes, or corporate branding needs.
Yes, you can schedule deliveries for any date, ensuring they reach the recipients on time.
No, we cater to both single orders and bulk hampers for events or employee gifting.
We deliver a wide range of items, including raw material corporate gifts, documents, or supplies. Restrictions may apply to hazardous materials.
Yes, we provide consultation/briefing session to discuss requirements such as quantity, budget, schedule, and others either in person meeting or over a call.
We help you stock essentials like snacks, beverages, cleaning supplies, and other office necessities.
Refills can be scheduled weekly, bi-weekly, or monthly, based on your office needs.
We source materials like packaging supplies, fabrics, food ingredients, and other essentials based on your business requirements.
Yes, we offer expedited sourcing and delivery for urgent needs.
We assist with sourcing decorations for corporate events tailored to your theme and budget.
Absolutely! We work closely with planners to ensure timely and accurate delivery of décor items.
Our concierge services cover travel bookings, dining reservations, errand running, shopping, and other personal or business tasks.
Yes, we offer tailored packages combining services like gift hampers, pantry refills, and concierge support to meet your unique needs.
Yes, we provide services across India, including tier-2 and tier-3 cities.
Export from India
A sourcing agent for exports is a professional who identifies reliable suppliers, negotiates pricing, ensures product quality, and manages the logistics for exporting goods from India. They handle everything from factory audits and quality inspections to shipping and customs compliance, ensuring a smooth export process.
We assist with exporting a wide range of products, including textiles, spices, machinery, food and beverages, Ayurvedic herbs, construction materials, marble, pharmaceuticals, and grains.
Yes, we specialize in customized product sourcing and prototyping to meet your specific needs.
We conduct thorough quality inspections, factory audits, and product testing and showcase them via video call to you whilst ensuring authenticity and adherence to your standards.
Product prototyping involves creating a sample or mock-up based on your design requirements before bulk production begins.
Yes, before actual mass production we do provide sample products shipped to your location abroad so you can check and confirm if it meets your requirements.
Yes, we assist in obtaining necessary certifications and documents required for exporting products.
We handle all aspects of shipping, including packaging, freight forwarding, customs clearance, and tracking to ensure timely delivery.
Yes, we work with reliable logistics partners to ship to most countries. Specific regulations may apply based on the destination.
Yes, we offer consolidation services to reduce shipping costs and ensure efficient delivery.
Yes, our agents can audit any factory, whether sourced by us or specified by you, to ensure it meets your requirements.
Yes, our team can provide insights into market trends and recommend suitable products for export opportunities.
Customer satisfaction is our priority. If there’s an issue, we’ll work with you to resolve it, including finding alternatives or adjustments.
Yes, we cater to businesses of all sizes, from startups to large enterprises, for both small and bulk orders.
GENERAL Q's
Discover all the answers you need right here.
Once the shipment is sent by us, we will share complete information over WhatsApp including the courier tracking number, expected delivery date and photos wherever necessary.
A service fee of 7.5% of total order value (including shipping/delivery cost) is chargeable for providing customer support, sharing photos, tracking products, communication, managing your order and website maintenance.
Customs Duty is a tax imposed on imports and exports of goods. Please check with your country’s policy, documents, items and charges on customs clearance. Not every international shipment will get charged customs fees. Taxes, duties and brokerage fees are customarily paid by the receiver of the shipment. Shoppin will assist in customs clearance and provide a certificate. Shoppin is not responsible for any customs duty levied on the shipment.
Non-serviceable countries include North Korea, Pakistan, Afghanistan, Ukraine, Sudan, Russia, Cuba, Syria, Palestanian Territorities
Please visit our refund policy page to view more details about refunds.
Please visit our return policy page to view more details about returns.
Once the order is confirmed, we cannot accept cancellations on shipments.
Most shipping carriers have mail classes that include the cost of insurance in the overall shipping cost. Opting for insurance will be an additional cost.
Please message us on whatsapp to explore insurance options for your shipment.
Once we receive the confirmation of payment and the complete destination address, we will speedily work and arrange the shipment to be safely and securely delivered to your doorstep. We also provide faster shipping options for your need. The order delivery time is subject to customs clearance and weather conditions.Please message us on whatsapp to explore insurance options for your shipment.
Payment is done prior to shopping and shipping. You will receive the invoice that will contain total amount for the products in the shopping list along with fees. Please check pricing page for more information.
Currently, we accept payments via wire transfer, Paypal, UPI, Western Union, Razorpay and wire transfre for the transactions.